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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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01-10-2024 01:35 PM - edited 01-10-2024 01:36 PM
I am trying to install Windows 11 that I downloaded from Microsoft's website, from a bootable USB but I get prompted that a media driver your computer needs is missing
Here's the prompt:
I searched online for a fix with no luck, I know that I need to install a driver for Windows to recognize my SSD, but I don't know which driver to install. As this page(for my HP product) doesn't have the driver for storage.
Which drivers would fix this issue for me? It's getting frustrating at this stage.
Thanks.
01-10-2024 02:01 PM
Hi:
That error usually means that there is something wrong with the installation media.
Did you use the W11 media creation tool to make the bootable USB flash drive?
2nd option.
Download Windows 11 (microsoft.com)
You can also use the 3rd option to download the ISO file and use the free Rufus utility to transfer the ISO file to a USB flash drive so that it is bootable.
Set up the Rufus menu exactly as you see it in the illustration for Windows installations.
Rufus - Create bootable USB drives the easy way
I have zipped up and attached below, the Intel storage controller drivers you need for Windows to find the hard drive (after you get past the error you are getting now).
Copy the 5 files from the F6/VMD/f6vmdflpy-x64 folder to a USB flash drive.
iastorvd.cat
iastorvd.inf
iastorvd.sys
rstmweventlogmsg.dll
rstmwservice.exe
Have the flash drive and your W11 installation media plugged into USB ports.
Boot from the W11 installation flash drive.
When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.
If you check the box, it will only include the compatible driver.
01-10-2024 05:03 PM
I tried the solutions you provided; none worked.
Yes, I used Microsoft's site to download both Windows 11 and Windows 10 iso files; it seems like I can't install Windows 10 as well..
I tried the drivers you linked and it seems that they aren't compatible with my computer; I just booted into Windows 11 installation media and was prompted the same error; upon loading the other USB stick that has the files you linked, none showed up but I still went ahead and unchecked the box to install those drivers nonetheless, but none worked.
02-15-2024 11:16 AM
The solution would be as below but there is no IRST drivers on HP site.
Extract the Intel Rapid Storage Technology drivers to the USB flash drive
Download Intel Rapid Storage Technology (IRST) drivers from the HP Software and Drivers webpage and extract them to the USB flash drive.
Go to HP Customer Support - Software and Driver Downloads, and then type the serial number, product number, or product name to find the software and drivers for your computer model.
From Driver-Storage, download the Intel RST driver (RAID) driver to your desktop. Do not install the downloaded file.
Copy and paste the downloaded .exe file to the USB flash drive that you are going to use to install Windows 11.