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HP Recommended
HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fe0000 (77X85AV)
Microsoft Windows 11

Hello everyone, my wife informed me around 7 months ago that her computer was literally physically shocking her. I didn't feel it and I thought she was being messing with me. She was also in a college semester so I didn't want to send it back and have her unable to complete assignments.

Anyways, I just discovered that her computer is literally shocking her when the charger is plugged in. If she touches near the power cable it will deliver a direct shock. If its plugged in and closed you can literally feel the electricity in the case. I am not exaggerating when I state this. It feels like you're trying to statically charge yourself.

 

I'd love to send this in and get a new device, but my warranty expired in December and I waited too long to contact someone. If anyone can provide assistance, that would be great.

 

Thanks!

1 REPLY 1
HP Recommended

@JoJoHoBo, Welcome to the HP Support Community!

 

We're here to help you tackle that laptop issue! Don't worry, we've got your back!

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. 

 

We're looking forward to helping you resolve this issue!

 

Stay tuned, and thanks for your patience!

 

Regards,

ZOEY7886
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.