A physically laptop

[JoJoHoBo]

Hello everyone, my wife informed me around 7 months ago that her computer was literally physically shocking her. I didn't feel it and I thought she was being messing with me. She was also in a college semester so I didn't want to send it back and have her unable to complete assignments.

Anyways, I just discovered that her computer is literally shocking her when the charger is plugged in. If she touches near the power cable it will deliver a direct shock. If its plugged in and closed you can literally feel the electricity in the case. I am not exaggerating when I state this. It feels like you're trying to statically charge yourself.

I'd love to send this in and get a new device, but my warranty expired in December and I waited too long to contact someone. If anyone can provide assistance, that would be great.

Thanks!

[zoey7886]

@JoJoHoBo, Welcome to the HP Support Community!

We're here to help you tackle that laptop issue! Don't worry, we've got your back!

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We're looking forward to helping you resolve this issue!

Stay tuned, and thanks for your patience!

Regards,