A weird Error 3FO

[ACRYLIC8292]

Greetings ...i recently bought an Hp Pavilion 15-cs0007ni...which has a 1tb Toshiba hdd and 16gb m.2 Intel optane ssd.... My son was trying to be IT and fix a problem on my pc that wasn't there..... I mentioned that I would be doing a fresh installation of windows and formatting my drive so he should find a place to put his games.... He said that he followed a CNET guide that showed him how to secure erase my hdd using parted magic.... So he created a bootable USB containing parted magic and secure erased my drive.... He then took my windows recovery disk and booted from it, deleted the different partions(system, reserved, primary,msr, etc) so that he could extend the primary partition and boom there comes the 3fo error...i tried to fix it by maybe reinstalling windows... But now my hdd doesn't show up at all, it doesn't show up in the boot (f9) options either... When I go to my Bios (system configuration) boot options under Intel rapid store technology it shows both the Optane and hdd.... Status on the hdd says ATA locked.... I did a bit of fiddling like running commands (fixmbr, fix boot etc.) and managed to make the Optane memory show up but as a drive on its own with different partitions (primary, recovery, msr, system) now I am not a IT but I know enough to get me by but this is the first time I have encountered this problem and I have searched for solutions but none help... The drive passes the hdd test checks..please help I have to get back to work but everything is on my external and I don't have a spare system. Thank you. 

[The_Fossette]

@ACRYLIC8292,

Welcome to the HP Support Community!

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c06201699

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[ACRYLIC8292]

This is the first page I actually found when go ogling the problem... It didn't work when I tried it... Tried it again now still didn't work and 1 thing I noticed at procedure 3 is that the Intel optane is sort of merged with the hdd... But mine are showing up as 2 separate devices and my Optane is acting like an independent device(it's the only 1 showing up when I try windows installation media) but thank u for trying👍

[The_Fossette]

@ACRYLIC8292,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!