• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

In the System Information I noticed that this unit did not have the required driver and it showed this:  Not Available ACPI\ASD0001\2&DABA3FF&0 The drivers for this device are not installed.

 

I went to the HP site, used the "Assistant" and after completing the analysis was basically told there are no updates or drivers. I have a difficult time understanding how after the analysis there was nothing HP could do.. Any help simcerely appreciated... HP Pavillon 15 ab 153nr

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

If you are running W8.1 or W10 x64, I have zipped up and attached the driver you need below.

 

To install, download and unzip the file to its folder.   Do not do anything with the files in the folder.

 

Go to the device manager and click on the ASD device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder you unzipped.

 

Make sure the Include Subfolders box is checked, and the driver should install.

 

Then restart the PC.

 

 

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

If you are running W8.1 or W10 x64, I have zipped up and attached the driver you need below.

 

To install, download and unzip the file to its folder.   Do not do anything with the files in the folder.

 

Go to the device manager and click on the ASD device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder you unzipped.

 

Make sure the Include Subfolders box is checked, and the driver should install.

 

Then restart the PC.

 

 

HP Recommended

Yes that did the trick ! Thank You !! Kudos for all your help ! High-five


@Paul_Tikkanen wrote:

Hi:

 

If you are running W8.1 or W10 x64, I have zipped up and attached the driver you need below.

 

To install, download and unzip the file to its folder.   Do not do anything with the files in the folder.

 

Go to the device manager and click on the ASD device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder you unzipped.

 

Make sure the Include Subfolders box is checked, and the driver should install.

 

Then restart the PC.

 

 


 

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.