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- ACPI_BIOS Error is appearing when starting my laptop

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02-25-2024 03:26 AM
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I am encountering the ACPI BIOS Error when trying to start my laptop and would like to update the BIOS, but I am unsure how to proceed. I have tried reaching out to HP Support, but they are requesting a failure ID code which I am unable to locate. I am 100% sure that my laptop is still under warranty. Any assistance would be greatly appreciated.
02-27-2024 08:18 AM
Hi @Burhan-BIOS,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are facing an issue with your HP-Victus Model ACPI BIOS Error. Not to worry I will help you to get a resolution to resolve the issue.
Please try the following Troubleshoots steps.
1. Turn off the Unit.
2. Disconnect the AC adapter.
3. Remove any discs from the disc drive.
4. Remove memory cards from the card reader slot.
5. Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
6. Disconnect the AC adapter press and hold the power button for approximately 15 seconds.
7. Reconnect the AC adapter, and then turn on the computer.
Step 2
Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit
Step3
The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, Continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice and then you may get a Pop-Up CMOS Check and it will restart the unit
Even if you don't get a Pop-up restart the unit manually after 3 attempts.
After the above troubleshooting steps if the unit turns on then its good
Please run the hardware test HP PCs - Testing for hardware failures
Update the BIOS:
Visit the manufacturer's website to download the latest BIOS version of your computer. Follow the manufacturer's instructions to update the BIOS. This should resolve any compatibility issues and resolve ACPI BIOS errors. However, you may need to download the BIOS firmware from another device, then copy it to the USB flash drive, and then try to do it directly in the BIOS after setting the USB flash drive boot priority in the BIOS.
Reset BIOS Settings:
Press a specific key (usually Del, F2, or F10, consult Asus support for details) to access BIOS Settings during boot. Look for options to reset BIOS Settings to default values. This helps resolve any configuration issues that cause ACPI BIOS errors.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.