ACPI\HPQ6007 unknown device

[sirStumf]

Hello.

im having huge problems with the driver for the ACPI\HPQ6007 Diveguard device. 

The device is listed as "unknown device" and also reports Currently, this hardware device is not connected to the computer. To fix this problem, reconnect this hardware device to the computer. (Code 45)

I tried:

i tried windows search for drivers  (recognizes the device but stays in the "unknown device" section)

installing the latest diveguard from Omen driver page sp83846.exe. the instalation crashes on the accelerometer.inf

i tried installing the device manually (recognizes the device but stays in the "unknown device" section)

i tried pointing the device to the accelerometer.inf file of the drivers (recognizes the device but stays in the "unknown device" section)

because its a SSD M.2 system i also tried uninstalling the device (because i dont need it) but it comes back every reboot.

The biggest problem here is that every startup on a new day the Nt kernel and system slams 1 core to 100% trying to install the device (at least i assume this device, all others are installed fine) . after a restart the problem goes away for a day, but repeats the next day.

I am also confused why im getting the code error 45 in device manager. Can the device be faulty?

I am yet to try a full windows reinstall, since im getting out of ideas here.

[banhien]

@sirStumf

>>>> because its a SSD M.2 system i also tried uninstalling the device (because i dont need it)

That is true, please download and run the following fix

      http://ftp.hp.com/pub/softpaq/sp82001-82500/sp82228.exe

Regards.

[sirStumf]

Thank you for a super fast reply. I will try the fix and get back to you tomorrow (currently i dont have the laptop here).

Regards Tim

[sirStumf]

The fix provided crashes with same error as the omen page driver.

is there any way to disable this device permanenty?

[sirStumf]

at this point im contemplating deleting the device from the regestry.

is there anything else i can try?

Regards Tim

[sirStumf · Accepted solution]

@ banhien

ok now sth QUITE WEIRD happened.

The installation failed as i specified.

But AFTER I REMOVED the installation, Windows update poped up with this driver:

After a restart the device now registers in the system devices

This is a WEIRD way to fix the problem to say the least, but who cares it "worked".

I would still recommend looking into this, spending big money on gaming laptops people dont expect to deal with stuff like this.

Regards TIm