• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-14-2016 01:11 PM - edited ‎06-14-2016 01:12 PM

HP Recommended
Product: HP Elitebook 8440p
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

I'm trying to find a driver for Windows 10 64bits for this device that has this Hardware ID

- ACPI\VEN_HPQ&DEV_0004

 

I have this on an HP Elitebook 8440p.

 

 

Regards

28 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-14-2016 02:51 PM - last edited on ‎07-28-2021 10:06 AM by Retired

HP Recommended

Hi:

 

You need this version of the driver for W10...

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

https://support.hp.com/us-en/drivers 

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
6 REPLIES 6

‎06-14-2016 02:51 PM - last edited on ‎07-28-2021 10:06 AM by Retired

HP Recommended

Hi:

 

You need this version of the driver for W10...

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

https://support.hp.com/us-en/drivers 

2 people found this reply helpful
Was this reply helpful? Yes No

‎06-14-2016 06:48 PM

HP Recommended

Thank you very much.

 

sp64144.exe worked very good for this computer on Windows 10. No more missing device driver.

 

Regards

Was this reply helpful? Yes No

‎06-14-2016 07:54 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No

‎10-16-2017 03:12 AM

HP Recommended

creators update don't work with sp64144

Was this reply helpful? Yes No

‎09-12-2018 02:28 PM

HP Recommended

Hi

 

I had the same problem (unknown device). 

What is this device (ven_hpq&dev_0004)?

Was this reply helpful? Yes No

‎11-01-2019 10:59 AM

HP Recommended

It is the HP 3D DriveGuard, it receives notifications from the integrated accelerometer and protects the hard drive (HDD) by automatically "parking the heads" to reduce the risk of damage if the notebook is accidentally dropped or is abruptly impacted by another object.   

It's probably not needed if you have added a solid drive to your system.  I have upgraded to a solid state drive but installed the driver anyway because I just didn't like to see unknown device in Device Manager. 

I am running latest Windows 10 1903 and the driver installed fine.

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.