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‎10-14-2023 11:34 PM

HP Recommended
Product: HP Pavilion x360 - 14-dh1025tx
Operating System: Microsoft Windows 11

i have ACPI\VEN_SYNA&DEV_328B version10.0.22621.160 installed but my touchpad is'nt working. rollback is also greyed out

1 REPLY 1

‎10-17-2023 08:10 AM

HP Recommended

Hi @eboy07,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop.

 

Kindly refer to the steps on this link  to troubleshoot the issue.

(If the test fails there is an issue with the hardware and you can skip the below troubleshooting steps)

 

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

 

Also, refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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