• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-28-2022 12:33 AM - edited ‎01-29-2022 01:14 AM

HP Recommended
Product: HP Laptop - 15-di0001tu
Operating System: Microsoft Windows 10 (64-bit)

My pc came with pre-activated office 365. by mistake it got uninstalled. I need to reinstall windows using HP cloud recovery tool. I just wanted to ask that WILL "MY DRIVERS" BE DELETED WHEN I REINSTALL WINDOWS USING HP COULD RECOVERY MEDIA TOOL ? will my network driver be deleted ? I know I can reset my pc but I recently clean installed windows 10 using ISO from Microsoft site so when I reset, the pre-installed software didn't came. pls help.

bought laptop from hp. windows 10.

laptop model is  "HP Laptop - 15-di0001 tu"

thanks !!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-28-2022 07:13 AM

HP Recommended

Hi:

 

The recovery drive you create with the HP cloud recovery tool is supposed to restore your PC's hard drive to its 'out of the box' condition,' with the original W10, drivers and software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10) | HP® Customer Support

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎01-28-2022 07:13 AM

HP Recommended

Hi:

 

The recovery drive you create with the HP cloud recovery tool is supposed to restore your PC's hard drive to its 'out of the box' condition,' with the original W10, drivers and software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10) | HP® Customer Support

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-29-2022 01:12 AM

HP Recommended

thank you very much ! just a doubt, THAT MEANS THAT MY NETWORK DRIVERS AND ALL WILL NOT BE UNINSTALLED, RIGHT ? THANK YOU AGAIN !!!

Was this reply helpful? Yes No

‎01-29-2022 06:30 AM

HP Recommended

You're very welcome.

 

That is correct.

 

Your notebook's network drivers should work fine, and all you will have to do is to connect to your wireless network.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.