Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

ALL ATTEMTS TO LOGIN INTO MY HP Laptop 14s-dq0518na - Intel Quad-Core 4GB RAM 128GB eMMC Windows 11 Home 14" HD Screen DEVICE POPS UP WITH AN ERROR MESSAGE ' SOMETHING'S NOT WORKING'

1 REPLY 1
HP Recommended

You are logging into the wrong account

 

Alternately your account has been corrupted or modified. For example, your birthdate was set to indicate you are a child and the PC is not letting you log in unless you have "family" permission

 

Look at the bottom of the login screen for an alternate login.

If no alternate login, ask for help over at answers.Microsoft 

 

Login into the family safety using your Microsoft account credentials and see if your setting are good like your birthday


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.