AMD Audio Device Driver "cannot start (Code 10)"

[rgray58]

HP ENVY x360 Laptop - 15m-ee0023dx

Product number: 9TY28UA#ABA

Serial number: [Personal Information Removed]

Subject line says it - AMD Audio Devices both say  "This device cannot start (Code 10)".

Try to update driver and get message "The best drivers for your device are already installed."

The same issue was for my system firmware driver and a rollback fixed the issue.  Rollback is not an available option for the AMD Audio Driver.  Hesitant to disable or uninstall. 

Any ideas?

[Paul_Tikkanen]

Hi:

I had that happen to me too on a similar model notebook with the new Ryzen processor.

The microphone is part of the graphics system, not the audio system as one might expect, and a recent Windows update knocked out the microphone.

You should be able to fix the problem by running the AMD Auto-Detect and Install Radeon™ Graphics Drivers for Windows®  utility at the top of the webpage below.

https://www.amd.com/en/support

Once the auto detect utility is installed, it will show an option to do a "Factory reset" which will delete, and reinstall all related graphics drivers (it will not remove any other program or app installed in your PC, or affect any of the already existing information).  It just resets the graphics system.