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HP Recommended
Hp Stream
Microsoft Windows 10 (64-bit)

My husband bught me a hp stream last month to replace the hp I am currently writing on, this one needs a new battery and is also too heavy for me due to a neck injury.

  The other day I tried a free trial of AVG antivirus andpc tune up - Now I have no access to my stream lap top, just a black screen and it has no disc player either. I contacted them and no answer,

 Tommorrow is my birthday and I would appreciate some suggestions.

                                                                                                                                     Thanks, Deblyne

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Your welcome Deb.

 

Happy everything worked out.

 

Let me know if you need further help. 

 

All the best, 

David

 

Please click on accept as solution if answered your question

View solution in original post

5 REPLIES 5
HP Recommended

Hi,

Do you see the HP logo when you start the PC? Are you able to enter recovery. Press F11 repeatedly onc you power on the PC? Is the black screen imediate?

 

Let me know,

David

 

HP Recommended

Hi David,

                  Thank you for answering my question. When  turn the computer on all you see is a black screen. You see nothing else except if I press windows I get narrator. The black screen is immediate. The key to reboot does nothing at all.

                                                                                                                                                                                         

                                                                                                                                                                                      Deb

HP Recommended

OK. Turn on the computer and wait until you are able to get the narrator. . Now hold the power button until it switches off (keep pressed until the power  led goes out).

 

Now start the computer and continously press F11 until the recovery console comes up. If the recovery console comes up . Choose troubleshoot, then recover manager and then System recovery.

 

 

Let me know if it works,

David

 

PS: Happy Birthday:smileyhappy:

HP Recommended

Dear David,

                    

   Thank you for the Happy Birthday wish. I appreciate your help more than I can say. I did as you said and held the power

 

button down and suddenly the computer screen brought up the Hp motto and started normally. It had to be user error on

 

my part because a message came up saying that it would be put back to sleep when the lid was closed.

 

     This has taught me to pay better attention to any changes I make to my computer or any changes I agree to. Thank you

 

again for your kindness, time and instructions.

                                                                                         Deb

                                                                          

                                                                                    

 

 

HP Recommended

Your welcome Deb.

 

Happy everything worked out.

 

Let me know if you need further help. 

 

All the best, 

David

 

Please click on accept as solution if answered your question

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