Abnormal status reported by Rapid Storage Technology UEFI drive

[stavros_g]

Hello, my HP Spectre 14 Windows 11 laptop suddenly could not boot. Below are some details:

1. a) ERRORS: While turning on the laptop, I get this message (black screen): “The operating system did not shutdown cleanly. Reconstructing Cache Metadata…Failed to read Delta log. Press <ESC> to continue”. The next black screen shows “Abnormal status reported by Rapid Storage Technology UEFI driver”. Finally, this is followed by the classic blue screen and the error "INACCESSIBLE_BOOT_DEVICE".

1. b) HP PC DIAGNOSTICS: I run diagnostics on each system and component and only got  green checks. Specifically for the Hard drives it gives this result:

“Testing all drives:

Hard Drive/SSD SMART DST Check: PASSED

SSD Wear Check: PASSED

HDD/SSD 1: SSD INTEL… wear level is 1%

HDD/SSD 2: SSD INTEL… wear level is 3%

Hard Drive/SSD Short DST Check: PASSED (2: NOT AVAILABLE)

Hard Drive/SSD Optimized DST Check: PASSED

Hard Drive/SSD Long DST Check: PASSED (2: NOT AVAILABLE)”

The “NOT AVAILABLE” part seems a bit problematic. This laptop has the 1 TB Intel® SSD + 32 GB Intel® Optane™ hard drive. In the main “System information” it seems to recognize both:

“HDD/SSD 1/2: Type NVMe…Capacity 953 GB…Temperature 38°C (green check)

HDD/SSD 2/2: Type NVMe…Capacity 27.2 GB…Temperature 51°C (green check)”

1. c) BIOS: If I try the BIOS Management on Hp diagnostics it doesn’t let me do “update” or “rollback” because “image selected was not available”. When I access the BIOS main setup (not through the HP diagnostics) I see the following (I picked only what could be relevant info):

Main: System Time/Date work fine, nothing to really edit here.

Configuration: UEFI HII Configuration -> Intel Rapid Storage Technology -> Intel RST VMD Driver -> Optane Volume -> Intel Optane, 953.9 GB -> Volume member disks:

TG 0.0, INTEL…, 953.8 GB (-> Port 0.0, Status: Disabled (!), Controller Type/Interface: NVMe/TG)

TG 1.0, INTEL…., 27.2 GB (-> Port 1.0, Status: Cache, Controller Type/Interface: NVMe/TG)

Notes: I saw online that some people had the option to disable VMD in their BIOS setup, which solved their similar problem, but I don’t seem to have that option. The only thing it would allow me regarding the hard drives is to “Disable Optane Volume”.

Boot Options: USB [Enabled], Network Boot [Disabled], Network Boot Protocol [IPv4+IPv6 UEFI], Secure Boot [Enabled]….

UEFI Boot Order: OS Boot Manager (only INTEL Optane option), then USB Flash Drive/USB Hard Disk, then USB CD/DVD, then !USB Network Adapter.

Notes: In the Boot Protocol the only options are IPv4/IPv6/IPv4+IPv6 (i.e. no legacy or anything).

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Apologies for the long post, just tried to make it kind of detailed. Any ideas what to do next? Do you think it requires a Windows repair using USB/external hard drive? If so, any specific steps on how to do this (I’m not very laptop savvy person)?

[zoey7886]

@stavros_g, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Spectre 14 Boot Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Based on the error messages you're experiencing, it's likely that your laptop is facing a storage-related issue. Here are the steps you can follow to analyze and potentially resolve the booting problem:

Error Messages Explained

1. "Failed to read Delta log" and "Abnormal status reported by Rapid Storage Technology UEFI driver" indicate issues with the cache metadata and Rapid Storage Technology. This suggests problems with the drive or storage controller drivers.
2. "INACCESSIBLE_BOOT_DEVICE" is a common blue screen error that occurs when the operating system cannot access the boot device, potentially due to corrupted, missing, or incompatible drivers.

Suggested Steps to Resolve the Issue

Hard Reset:

• Turn off your laptop.
• Disconnect all external devices and chargers.
• Hold down the power button for about 15 seconds.
• This helps clear any residual power and reset hardware components.

Access Windows Recovery Environment (WinRE):

• Try restarting and pressing the F11 key repeatedly to enter the recovery environment.
• If prompted, select "Advanced options" > "Troubleshoot" > "Advanced options."
• You can try refreshing your PC, performing a system restore, or accessing the command prompt to run further diagnostics.

Driver Updates/Repair:

• If you manage to boot into safe mode, check for any driver updates, especially for storage controllers.
• You can also repair the boot sector by using command line tools like bootrec or chkdsk from the command prompt in WinRE.

Check Connections and Hardware:

• If you have technical expertise, ensure that the storage drive is properly connected.
• Consider reseating the drive or replacing it if physical failure is suspected.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[stavros_g]

Hi Zoey,

None of the options for system restore worked ("cannot file an image file").

And it also cannot boot at all (not even safe mode).

The only thing I can do is reach the HP Diagnostics menu (that doesn't fix anything) and the BIOS menu, where everything that I tried (See first message) failed.

I now tried the command prompt, and here is what I get:

1. sfc /scannow

“Windows Resource Protection found corrupt files and successfully repaired them”

But still got the same errors after this.

1. chkdsk

“The type of the file system is NTFS. The shadow copy provider had an unexpected error while trying to process the specified operation.

The volume is in use by another process….

…Windows has checked the file system and found problems. Run chkdsk with /F option to correct these.

1. chkdsk /F

“The type of the file system is NTFS. Cannot lock current drive.

Windows cannot run disk checking on this volume because it is write protected.”

1. chkdsk c: /r

“Cannot open volume for direct access”

1. diskpart > list disk

“There are no fixed disks to show.”

Again, the problem is definitely drive-related, but because BIOS and diagnostics both recognized the drives (See first message), I am leaning towards software issue. Anything else I can try?

Thanks!

[zoey7886]

@stavros_g, Thanks for the detailed follow-up — I know how frustrating this must be, especially when the system just won’t boot even after trying so many steps. You’ve done a great job narrowing things down.

Based on the latest errors ("Cannot open volume for direct access" and diskpart showing no fixed disks), it does point toward a deeper issue with the Optane + SSD setup, possibly a corruption in the Intel RST/Optane configuration or driver mismatch at a low level.

Since Windows can’t access the disk, and recovery tools aren't working, the next best step would be:

💡 Rebuild Windows via Bootable USB

Here’s what you can try next:

Create a Bootable USB using the Windows Media Creation Tool on another PC.

Plug it into your HP Spectre and boot via USB (you may need to press Esc > F9 for boot options).

Choose “Repair your computer”, then go to Troubleshoot > Command Prompt again. Try running:

bootrec /fixmbr  
bootrec /fixboot  
bootrec /rebuildbcd  
 

(Ignore any access denied for fixboot — it's common in Win11.)

If that still doesn’t work, consider doing a clean Windows install (as a last resort — it will wipe everything).

Also, in BIOS, "Disable Optane Volume" (only if available) might help, since sometimes a corrupted Optane cache can prevent boot.

Let me know how that goes — I’m here for you! 🙌

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[stavros_g]

Great news, disabling the Optane Volume in the Bios setup menu did allow the laptop to boot and now seems to work! 

Last question: do I just leave things like that now? Should I do some Windows repair to make sure this doesn't happen again?

Thanks!

[zoey7886]

Hello @stavros_g,

That’s fantastic news — I’m really glad to hear disabling the Optane Volume helped you get the laptop booting again! 🎉

At this point, I would recommend running Windows Updates and checking HP Support Assistant for any driver or firmware updates, especially related to storage. This can help prevent future issues. If everything runs smoothly after updates, you should be good to go!

If you feel this solution worked for you, it would be amazing if you could mark this post as Accepted Solution — it helps others with the same issue find the answer faster!

Regards,

[Banlix]

I'm sure your problem is the same as mine as in this video:

MY VIDEO ABOUT BUG

It seems that your laptop is also installing the same update as mine, namely Windows Configuration Update (KB5035942 & KB5035349).

Perform a symptom test, then select blue screen with errors, and report the results to HP Customer Support. The symptom test takes about 3.5 days.

To enter the symptom test, turn off the laptop either normally or with the power button (force shutdown), then press the power button once to turn it on and press the ESC key repeatedly before the HP logo appears, then select the symptom test and select the blue screen with errors option.

Is your laptop still not going to enter Windows?
My laptop, after I left it and tried to turn it on several times, can still enter Windows.