• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-22-2017 04:50 AM

HP Recommended
Product: Elitebook 8470P
Operating System: Microsoft Windows 10 (64-bit)

Hi Team,

 

I followed the instructions already found for solving the error "Accelerometerdll.DLL not found", but it still does not work...

 

I.e., I did the following:

1. Uninstalled from the Control Panel the program "HP 3D Driveguard"

2. Restarted the Laptop

3. Connected to http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

4. Download of the above .exe and run it

5. Apparently installation succesfull [actually I did not get a "succesfull installation" confirmation, but simply the "Next" button to click for the licensing and for the path to install/download the files]

6. When restarting the laptop, error message for DLL missing is still present.

 

Please let me know what I can do further or different.

 

Regards,

     Stefano

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-22-2017 08:00 PM

HP Recommended

Uninstall it again and use the latest:

ftp://ftp.hp.com/pub/softpaq/sp81501-82000/sp81920.html

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-22-2017 08:00 PM

HP Recommended

Uninstall it again and use the latest:

ftp://ftp.hp.com/pub/softpaq/sp81501-82000/sp81920.html

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.