Accidental water spill on keyboard. Rice process done. It opens now but 4 keys don’t function.

[FayXeno]

We had an accidental water spill on our new HP stream lap top. I did the rice process for a night. This morning it opens but 4 of its keys won’t function. Can’t even put pin in. Needless to say how overwhelming  this is during distance learning..

[WAWood]

@FayXeno 

Turn the laptop OFF -- and do NOT turn it back ON!!

The "rice process" only works if NOTHING was shorted out by the liquid prior to turning off the laptop and keeping it in rice for several days.

However ... it's most likely that SOME damage was done, regardless of how quickly you turned off the laptop and what you did afterward. The key problems are only the surface and almost certainly, more damage was done than that.

The ONLY way to know for sure is to take or send it to an HP Service Center and pay a LOT of money for them to run full diagnostics on it, and after that, to disassemble it to repair or replace any damaged components.

And, if the motherboard is damaged, the cost of repair can easily exceed the cost of replacing the laptop -- because (as far as I know) liquid spill damage is NOT covered under the warranty.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center