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‎04-14-2025 05:10 PM - edited ‎04-14-2025 05:14 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-fc0000 (733M3AV)

El equipo dejó de funcionar luego de una actualización de BIOS automática distribuida por HP, sin intervención de nuestra parte. Lo cual corresponde a un fallo de software oficial que inutilizó el hardware. ¿Se puede solicitar una revisión bajo la política de responsabilidad extendida por daños causados por actualizaciones automáticas del fabricante aunque la garantía expiró?

Gracias de antemano

 

The device stopped working after an automatic BIOS update distributed by HP, without any intervention on our part. This appears to be a failure caused by official software that rendered the hardware unusable. Could this case be reviewed under HP's extended responsibility policy for damages resulting from automatic manufacturer updates, even though the warranty has expired?

Thank you in advance.

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1 person had the same question
1 REPLY 1

‎04-15-2025 04:30 AM

HP Recommended

Hi @Spunky25,

 

Thank you for reaching out to us! To ensure we can assist you effectively, we kindly ask that you respond in English, as it is the language we currently support here.

 

Take care and have a good day

 

HP Support

Nal_NR-Moderator
I am an HP Employee

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