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Solved!

Admin/Power on Password - Reset

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HP - 15- f018ca Notebook
Microsoft Windows 8.1 (64-bit)

Hi there!

 

I have forgotten my admin/power on password for my notebook (15-f018ca).

 

When I power it on it comes up a black screen with a small blue rectangle prompting me for my password.

 

SYSTEM DISABLED

( 85196583 )

 

Any help would be appreciated,

 

Thanks.

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Try: 30894505

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Perfect that worked!

 

Oh boy, no operating software found. That was part of a larger problem lol.

 

Thanks so much!

 

I really appreciate it!

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Hi,


You're welcome.

Tap away F2 or ESC key as soon as you power on laptop, go to System Diagnostics - perform extensive hard drive and memory tests

Let it finish. Report back with results

Your laptop came with Windows 8.1 with Bing 64 bit from factory:
https://support.hp.com/in-en/document/c04475860

Have you created HP Recovery USB using HP Recovery Manager just after initial setup of this notebook?


Regards

Visruth
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Memory Test - Okay

 

Hard Drive Check - Whether you click on 'Quick Check' or 'Extensive Check' the same screen appears saying;

 

SMART Check - NOT INSTALLED

Short DST - NOT INSTALLED

 

Only option is to return to the main menu.

 

When turning on the notebook this is what appears.

 

Boot Device Not Found

 

Please install an operating system on your hard disk.

 

Hard Disk (3F0)

 

F2 System Diagnostics

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No I did not create a HP Recovery USB after the initial setup.

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Hi,


That indicates failed hard drive in most cases.

To rule out other issues that can cause this, you can try :
First hard reset: https://support.hp.com/in-en/document/c01684768

Then reseating hard drive from its bay by disconnecting and reconnecting SATA cable from hard drive.

Manual: Page 44-46, requires major disassembly
http://h10032.www1.hp.com/ctg/Manual/c04763947

Then, Reload BIOS to default: https://support.hp.com/in-en/document/c00034791#AbT5

Try power on laptop,
See if issue has resolved.

Else, you've to buy new hard drive of similar form factor.

If you have not salvaged data from failed drive,
There are 2 main methods you can try to salvage data from hard drive if you're having issues with hard drive:
1) Create LiveCD from another computer. Boot from this disc in your laptop, then copy the files from HDD to another external hard drive connected to notebook.

https://help.ubuntu.com/community/LiveCD

2) Take out the hard drive out. Connect it to another computer using SATA to USB adapter. Use Windows explorer to copy the files you need from HDD to another external hard drive.

https://www.newegg.com/Product/Product.aspx?Item=N82E16812400542&FM=1

Then reinstall Windows using HP recovery media. Since you've not created one, order recovery media from HP directly.

Have you upgraded to Windows 10 previously?

If so, no need of ordering HP Recovery media, you can just clean install Windows 10 Home 64 bit using Microsoft Windows media creation tool.
https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

Windows will be automatically activated after installation while connected to internet.

Additional drivers from here: https://support.hp.com/us-en/drivers/selfservice/hp-15-f000-notebook-pc-series/7137590/model/7499118


Regards

Visruth
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