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Stephen1936
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Message 1 of 2
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Administrator Password changed by accident, Now I cannot boot laptop or login.

HP Recommended
HP Stream 11 - AKOXXX

On startup I get enter administrator password or power on password, I tried entering one I made up .It loads then small box shows but pass won't work there.

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WAWood
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Message 2 of 2
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HP Recommended

@Stephen1936 

Passwords can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true

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***Please mark Accept As Solution if my post solved your problem***

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