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Locked

‎01-27-2025 11:37 AM

HP Recommended
Product: HP Pavilion Gaming - 15-dk0011nt
Operating System: Microsoft Windows 11

İ have an HP Pavillion Gaming 15-dk0011nt and today suddenly when i wanted to boot up my laptop it asked me to enter an "Administrator Password or Power On Password. However im pretty sure i didnt set one for my laptop, i didnt even go to BIOS anytime soon. when i've searched on the internet about this it seems like people with this problem had an system error code showing up after 3 wrong inputs but my laptop only says "Authentication Failes, System Locked. Press the power button to shutdown the system." when i do 3 wrong attempts. What do i do?

1 person had the same question
1 REPLY 1

‎01-29-2025 05:38 AM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

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