• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Specter 360 2016
Microsoft Windows 10 (64-bit)

I recently rebuilt my computer  with the recovery setting to save my files. recovery worked just fine.  

 

when i reboot the computer the first log is a built in Administrator account. not the account i restarted the computer with.  after logging in and locking or logging out of my account the administrator account disapears, and only my account is shown.

 

the administrator account does not show up when i go to account settings in control panel.  i have tried my password on the account and it does not work. 

 

my system is windows 10 64bit home. so i do not have access to the profiles in computer manager. 

 

Any suggestions. 

3 REPLIES 3
HP Recommended

Hi

 

Wipe and re-install.

 

Make a USB stick using the Microsoft Creator Tool.

https://www.microsoft.com/en-us/software-download/windows10

You have the ability to make Data backups?

 

If in doubt please ask.

HP Recommended

That is one Idea, ill keep that in mind as a last resort. 

i thank you for the link i didnt know you could do that. 

HP Recommended

Hi

 

Then when you a USB you can...

You may need to change the Secure/Legacy  boot option, and the boot sequence also.Run a Command Prompt if/when

you boot from the Disk and choose Repair.

 

 

Now read this...

https://www.windowscentral.com/how-change-user-account-type-windows-10

 

Then you should be sorted.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.