After I accidently force shut down my Windows 10 Home and Office during recovery, I lost Windows.

[AlpinoDragon_31]

So, the laptop was in recovery and it was taking too long, almost 8 hours. I shut it down with power button and the next time I opened it, it told me to back up and stuff. It wanted a disk in a format that I didn't have. I sent it to the HP place we bought it at. He successfully managed to recover most of the data I needed, but some payed apps, Polarr and other stuff is missing. Its in Windows Home right now, he couldn't restore Office as well. I have lost my password and had to make a new microsoft ID. I am lost. I need the apps and the Office 2016 thing again.

[The_Fossette]

@AlpinoDragon_31,

Welcome to the HP Support Community!

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!