After do recovery the screen turned grey color and cannot log in Windows

[WexyMaxy]

After I do recovery system, my laptop turned to windows 10 version 1511 and i update windows and install Kaspersky. And when i clicked start button to close i saw 'Update & Restart or Update & Shut down'. I clicked Update & Restart then after logo HP came out the screen dimmed and suddenly grey color appeared and now i cannot use my laptop anymore. Please help me i want use my laptop for work. Please someone please help me!!!!

[iomare]

Hi,

Since you want to start with a fresh system, the best idea is to perform a clean install. This will give you the latest version of Windows.

Download media creation tool from Microsoft on PC (different PC), run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows. Choose custom install and delete all partitions. Install in unallocated space.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times.

 I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-pavilion-14-ab100-notebook-pc-series/8499300/model/8959939/p...

Another suggestion would be to add at least another 4GB module of RAM DDR3L 1600MHz and replace the Hard Drive with an SSD. It would give an amazing boost to the everyday performance of the PC.

Hope it helps,

David

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