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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- After formating my PC, it keeps going on and off.

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01-27-2020 06:32 PM
I totally formated my PC, when the process was complete, it refused to power up.
It keeps going on and off only showing the HP symbol.
Pls what should I do?
I need help ASAP.
01-28-2020 02:56 AM
Hi
Depending on your description/meaning of "totally formated"
Like for instance there is no operating system, and this may help...
https://www.microsoft.com/en-us/software-download/windows10
Maybe an F11 Factory Fresh Install is the answer.
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU
Please do not post Serial Numbers.
Maybe a cloud recovery???
01-28-2020 05:00 AM
I mean I used the F11 for factory reset.
After the first process an instruction to click F1 or F2 to complete the process of which I clicked F2 because it was stated that all files would be wiped off and are irrecoverable and that's what I wanted.
Immediately after this, the laptop keeps going off and on.
I tried to do another factory reset but when it loads to 54%, it goes gives an error message saying the reset can not be completed.
01-30-2020 03:41 AM
Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).