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‎04-04-2016 12:48 PM

HP Recommended

Have you tried any drivers for these 2 (either of them)? If so do you get a failure message?

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‎04-04-2016 12:56 PM

HP Recommended

untill now error mesagges show, but the volume botton do not work, just the mute button. also fingerprint reader doesnt work.

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‎04-04-2016 01:07 PM

HP Recommended

OK direct question....what does the device manager show under display adapters?

 

 

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‎04-04-2016 01:14 PM

HP Recommended

display adapters:

 

-amd radeon hd 6700M series (yellow symbol)

 

-standar vga graphic adapters

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‎04-04-2016 02:46 PM

HP Recommended

That helps. I think you have installed the wrong driver. You need the switchable graphics driver, which will provide both the Intel and AMD video drivers. Your laptop actually has an Intel and an AMD video card that work together. Do you see the switchable graphics driver in the list? Can you install it?

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‎04-04-2016 03:16 PM

HP Recommended

I see i driver call like that on the list but after installing and rebooting  the yellow symbol still appears.

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