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HP Recommended
HP EliteBook 8560p Notebook PC (ENERGY STAR)
Microsoft Windows 10 (64-bit)

After updating my BIOS to F.67 from HP website, Now I am not able to use my webcam, I got an error code: 0xA00F4244<NoCamerasAreAttached> and I also have not any option to rollback to previous version of BIOS, I also tried to install driver but unable to install it, because it give me an error that webcam hardware is not found, so please help me, to recover my BIOS and enjoy using my webcam 

 

16605343199955339801040024862433.jpg

7 REPLIES 7
HP Recommended

Hello @Raajbaba 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Open windows <device manager>

- look for webcam device and send screenshot


(3Please report your results

HP Recommended

1)

1)OS NAME: MICROSOFT WINDOWS 10 PRO,

2) VERSION: 10.019042 BUILD 19042

3)System SKU: A2N55PA#ABJ

4)BIOS VERSION/ DATE: Hewlett-Packard 68SCF Ver. F.67, 2/13/2018

2) 

IMG_20220815_225543_557.jpg

IMG_20220815_225422_730.jpg

3) Please help me ASAP

 

HP Recommended

Hello @Raajbaba 

I will check ...

 

In the meantime, please follow this guide:

-> Can’t Find Webcam in Device Manager on Windows [MiniTool Tips]

 

Please report your results

HP Recommended

(1) Install

Intel Full Management Engine (ME) Firmware Component

7.1.91.3272 Rev.A3.8 MBMay 5, 2017Download

 

(2) Let ME BIOS be installed until it's completely done !

 

(3) Reboot and proceed with mini tool guide

 

HP Recommended

I am also not able to install any camera driver, because at the time of installation no hardware has been dedected

 

HP Recommended

Did you follow complete mini tool guide ?

HP Recommended

I have installed the firmware and run it completely also try the mini tool guide but nothing happened, I also reboot my laptop 

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