Airplane mode won’t turn off

[kartvines]

On this laptop I turned it on and it is stuck in airplane mode. I’ve tried everything that this forum has recommended and nothing has worked 

[praveenbv]

Hi@kartvines,

Welcome to the HP Support Community!

I understand you have issues connecting to the internet using wireless connections airplane mode is turned off.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Have you tried connecting your PC to a different network?

It looks to be settings in the router which might be configured incorrectly, contact your internet service provider and change the settings.

Please try the steps recommended below.

1) Make sure that IP address and DNS server was set to obtain the address automatically.
Click on Start --> In search bar type ncpa.cpl and press "Enter".
Right click on your Network icon ---> Select "Properties" ---> scroll down and double click on "Internet Protocol[TCP/IP]" . Make sure that "Obtain IP address automatically" and "Obtain DNS server address automatically" options are selected.
2) Click on Start --> In search bar type CMD right click run as administrator and press "Enter". Type this command ipconfig /all and press enter. Make sure that IP Address, Subnet Mask, Default Gateway and DNS Servers are having addresses.
3) Check your firewall (try to turn it off to see if it helps).
4) Try to deactivate your antivirus to see if it helps. 

If the issue still persists try the steps recommended below.

In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
In Device Manager, select Network adapters > the network adapter name. (If it’s not listed there, check in Other devices.)
Press and hold (or right-click) the network adapter, and then select Update driver > Browse my computer for driver software.
Select Browse > select the location where the driver files are stored > OK.
Select Next > follow the steps to install the driver > Close.
After you've updated the driver, select the Start button > Power  > Restart if you're asked to restart, and see if that fixes the connection issue.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day!