-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- All in one pc won’t load

Create an account on the HP Community to personalize your profile and ask a question
05-25-2025 02:05 PM
I completely reset my all in one pc and now when I go to set it up I get the language basics set up, then it gives me a screen saying “why did my PC restart” and tells me it needs to update but when I click next it just sends me back to the language set up.
05-27-2025 08:22 AM
Hi @Miguel2396,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
You're encountering a known issue where, after resetting your HP All-in-One PC, it gets stuck in a "Why did my PC restart?" loop. This typically happens when Windows Setup fails to complete due to a missing update or corrupted installation files.
Here’s how to fix it:
Use Windows Recovery to Reinstall Windows
Option 1: Access Recovery Mode
- Turn off your PC completely.
- Turn it back on and immediately press F11 repeatedly until the Recovery screen appears.
- Select Troubleshoot > Reset this PC.
- Choose Remove everything (this ensures a clean reinstall).
- Select Local reinstall (if available) or Cloud download (requires internet).
If this works, Windows will reinstall and bypass the loop.
Option 2: Create a Bootable USB to Reinstall Windows
If F11 doesn’t work or the reset fails:
- On another working PC, go to the Microsoft Media Creation Tool page.
- Download the tool and create a bootable USB drive (at least 8GB).
- Insert the USB into your HP PC and boot from it:
- Turn on the PC and press Esc repeatedly to open the Startup Menu.
- Select Boot Device Options (usually F9) and choose the USB drive.
- Follow the prompts to install Windows 11.
Extra Tip: Disconnect the Internet Temporarily
Some users report that disconnecting from Wi-Fi or Ethernet during setup helps bypass the loop. You can reconnect after the initial setup is complete.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
VikramTheGreat
HP Support