Am getting battery counterfelt check error and non-Hp battery detected this might pose health issue

[Sr221]

[VikramTheGreat]

Hi @Sr221,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the image. The message you're seeing is a Battery Counterfeit Check Error, which means your HP laptop has detected a non-HP or incompatible battery. This can happen even if the battery looks genuine, and HP takes this seriously due to potential health and safety risks.

What You Can Do:

1. Check Battery Authenticity

• If you recently replaced the battery, verify it's a genuine HP part.
• Look for the HP logo and part number on the battery.
• You can check compatibility here:
  👉 HP PCs - Identifying genuine HP adapters and batteries | HP® Support

2. Run HP Battery Diagnostics

• Download and run the HP PC Hardware Diagnostics tool:
  👉 HP Battery Check: Fix laptop battery not charging | HP® Support

3. Reinstall Battery Drivers

• Open Device Manager > Batteries.
• Right-click Microsoft ACPI-Compliant Control Method Battery → Uninstall.
• Restart your laptop Windows will reinstall the driver.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat