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richarde1
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Message 1 of 3
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Any help downloading 20H2 or 2004? Tried 4 x with no luck.

HP Recommended
HP laptop 17-ak0xx
Microsoft Windows 10 (64-bit)

Currently running 1909.  Problem started 7/16/20 with failed 2004 install and still no joy with 20H2.  Ran Windows update troubleshooter 4/14/21, no luck with that. . Windows just says unable to install. No error message.  I'm stumped

update history:

Feature update to Windows 10, version 20H2 (2)Last failed install attempt on ‎4/‎14/‎2021 - 0xc1900101

Feature update to Windows 10, version 20H2 (3)Last failed install attempt on ‎4/‎13/‎2021 - 0x80242016

Feature update to Windows 10, version 20H2Failed to install on ‎3/‎12/‎2021 - 0x8024000b

Feature update to Windows 10, version 2004Failed to install on ‎7/‎16/‎2020 - 0xc19001e1

2 REPLIES 2
iomare
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Message 2 of 3
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HP Recommended

Hi,

Have you tried performing the update from here?

Download Windows 10

 

Let me know,

David

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WAWood
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Message 3 of 3
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HP Recommended

@richarde1 

I would not force an update to 20H2 at this time.  We see posts here every day from folks who did that update and NOW, their PCs don't work right due to driver issues -- as HP has not published driver updates for 20H2 and is not providing any schedule regarding when or even IF they plan on doing this.

 

Thus, BEFORE you do a version upgrade, please read the information below about making an image backup.  That way, if the upgrade goes badly, you will have something to restore FROM:

 

------------------------

I personally prefer to use third-party Backup solutions as they tend to be both more flexible and more reliable than any built-in solutions.

Macrium Reflect (MR) provides a FREE version that can be used to image and restore partitions or entire drives.

What I recommend is the following:
1) Download and install Macrium Reflect (MR) from here: http://www.macrium.com/reflectfree.aspx
2) Run MR and choose the option: "Create an image of the partition(s) required to backup and restore Windows" to write a full backup to an external drive or USB stick
3) Use the option to create a boot USB stick or CD

My experience is that MR, when using the High Compression option, typically can compress the saved image file to about 60% of the USED space in the OS partition. This means if you have an 80GB OS partition, and 40GB is used, MR only needs about 24GB to store the image file.

I use this all the time and it typically takes less than 15 minutes to do the image backup and about the same time or less to do a restore.

Plus, MR has the option to Add a Recovery Boot Menu entry. This allows you then to boot into WinRE, and you can then use that to do a restore -- when you can't boot into Windows!

NOW, you have the means to restore a full working system from the external drive or USB stick in only a few minutes.



I am a volunteer and I do not work for, nor represent, HP
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