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‎07-08-2019 10:05 PM

HP Recommended
Product: elitebook 820 g1
Operating System: Microsoft Windows 10 (64-bit)

I have an EliteBook 820 G1 that failed, found a replacement online, installed it and system back to life. Tried to update the BIOS, but previous owner set the password and now I can't get into the BIOS. The F7 recovery wasn't set up originally, and without the password, it is of no use. After a frustrating chat session with HP support, I was told that they no longer provide the SMC.bin file needed to reset the password. Anyone have a solution? I'd even go for replacing the BIOS chip on the system board, if I knew which one it was...

1 REPLY 1

‎07-09-2019 07:14 AM

HP Recommended

Hi:

 

Unfortunately, there is nothing we can do to help you, since HP will no longer supply the required SMC.bin file that is used to clear the BIOS password.

 

That is the only way it could be done.

 

HP issued this document recently...

 

https://support.hp.com/us-en/document/c06368824

 

Also the forum rules were amended on 1 March 2019, which no longer allow us to help with providing unlock codes, etc., to clear BIOS passwords. Rule 4.d...

 

https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

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