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06-06-2020 08:13 AM
I've been advised that my laptop needs to go back to HP for repair.
Basically, I switched it on, smoke everywhere and now it's dead.
It's still within manufacturer warranty. I've been given various telephone numbers and nothing works. I've been trying to reach a "real" person for weeks, and not some automated message.
Does anyone have any advice?
06-06-2020 08:44 AM
"Weeks" is a long time to be trying to reach Support.
For the future, know that you can click "Contact HP" at the bottom of any HP Community web page.
Nonetheless, we do want to provide you with the contact information.
At the least, the phone number you seek will be available after you submit your case online.
Find the HP contact information below.
That said,
- I have submitted a request that someone take a look.
- Please know that because our Community is not HP Technical Support, we are not a direct conduit to HP.
- When/If there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you.
- Do not contact random numbers posted in a public or private message by “new members”. Vermin are looking for victims.
Note to those reading:
- Please do not post any personal or case information here - we cannot make use of the data.
- Posting personal information at a public site increases your risk from scammers.
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HP Technical Support – Contact Information
Open website HP World-Wide Support
Select your region and follow the prompts
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USA / Canada
Contact Official HP® Support | HP® Customer Support
Submit information / case online
Sign in or continue as a guest
Reminder: HP Phone numbers you find on the Internet have likely been hijacked.
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UK
For faster support, first submit information / case online: HP Customer Support UK
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Option - HP Support is on Facebook!
READ: HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls
Reminders
HP Support does not publicly post contact numbers. Please submit your case online
- Provide all the requested information to submit your online case
- Explain the problem > Ask for help
- Submit the case
- After the case is submitted, Contact information for your area will be displayed on your screen
- Reminder: Wait times can be long – HP Response centers are very busy.
- Use Device Serial Number to submit the case (do not post private information on the Community).
- Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.
- HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty. This is normal business practice.
- HP may tell you that certain services are not covered under warranty. This is normal business practice. Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
- HP websites are the only sites allowed to use the HP copyright ® circle/logo. Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo. Still in doubt? Stay away from the site.
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Warranty Check
NOTE: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page or at the bottom (click Flag)
- Scroll down > To the right of Check multiple warranties, Click Continue
- Enter the Serial Number and Country for one or more devices / systems to be checked
- Check the box to verify you are "Not a robot"
- Click Submit (at bottom of list entries)
- When the page opens, Click View Details
NOTE: The online database results do not impact the actual contract.
Warranty Dispute
Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.
- If necessary, select your Region / Country: Scroll to bottom of page and click the Flag
- HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty
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