• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-18-2022 12:01 PM

HP Recommended
Product: HP Notebook - 15-ay010ne (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hi Community,

 

My system [HP Notebook - 15-ay010ne (ENERGY STAR) - X3M81EA] supports English/Arabic languages keyboard layouts. On having some issues with keyboard and touch pad [multiple key presses, non-responsiveness, key combinations not working etc.] I did a factory reset through Cloud recovery by creating an USB Media. Everything looked great until, through Windows update, drivers and OS were got updated and in the process it did a re-installation of Windows which removed the Arabic language support [Windows.old folder contains files related to the Arabic language]. And my Keyboard and pointing device started malfunctioning.

 

I request your help in getting the issues resolved,

 

Q1. How can I update Windows without losing the Arabic language support after a Factory reset?

Q2. Can I download specific updates from Windows and update manually?  If yes which ones i have to use?

 

Thanks and Regards,

Rakesh.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.