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Locked

‎01-05-2024 12:32 PM

HP Recommended
Product: hp elitebook 840 g6
Operating System: Microsoft Windows 10 (64-bit)

Recently purchase a HP EliteBook 840 G6 PC refurbished  thru AMAZON. Upon receipt the system (WINDOWS 10 Pro) would only allow access to a Login Screen for KAISER PERMANENTE. I was unable to get past this issue no matter what system settings I chose, Worked with Amazon support and they could not resolve,

The third party reseller has inquired to my issue but there has been no solution.

Based on previous posts I believe these refurbished laptops were  part of the HP Health Services program that I saw on HP Website. I suspect that these laptops were set up for employees of Kaiser Permanente with restrictions on how the laptop could be used. I suspect a BIOS or ROM issue. I finally returned the laptop & have now placed an order thru a different vendor.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.