Asking for administration password

[Nino36]

I have the disabled code 

[Deep_World]

Hi @Nino36,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

To better understand the situation and help you appropriately, could you please share a few more details?

A few questions to clarify the issue:

1. Is the password prompt appearing at startup (BIOS/UEFI) or when trying to sign in to Windows?
2. Do you see a message like “System Disabled” along with a disabled code after entering the password incorrectly?
3. Is this a personal device or a company-managed laptop?
4. Have you ever set a BIOS or administrator password yourself, or did the device come with one?
5. Could you confirm the exact HP laptop model?

Once we know whether this is a BIOS/UEFI lock or a Windows account issue, we can explain the correct and safe next steps.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World