• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-04-2018 09:23 PM

HP Recommended
Product: Hp notebook 15-bn070wm
Operating System: Microsoft Windows 10 (32-bit)

I had a system disabled message with code i60103019 so I did the reset by taking battery out then I got a black screen asking for administrator password or power on password... please help... I need this computer to work. My brother used it and I got it back like this.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-05-2018 03:32 AM

HP Recommended

@Juaninikins

 

Are you certain that the halt code is prefixed with a 'i' ?  If it's actually 'I' then:

 

Enter  75861039

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎08-04-2018 10:09 PM

HP Recommended

Another member here can help with that halt code. @DavidPK or @REO51ST will be online sometime later.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎08-05-2018 02:39 AM

HP Recommended

@Juaninikins

 

Enter  57792456

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎08-05-2018 03:21 AM

HP Recommended

It says invalid password . I tried 3 times then system disabled [i 60103019]

Was this reply helpful? Yes No

‎08-05-2018 03:32 AM

HP Recommended

@Juaninikins

 

Are you certain that the halt code is prefixed with a 'i' ?  If it's actually 'I' then:

 

Enter  75861039

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎08-05-2018 03:43 AM

HP Recommended

That worked!!! Thank you so much... it wasn't an i , thank you so much

Was this reply helpful? Yes No

‎08-05-2018 03:46 AM

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.