• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-13-2023 12:34 PM

HP Recommended

Dear HP Support Team,

I am seeking assistance regarding an issue with my HP Spectre Model 13t-ap000 laptop. While I was working, the laptop suddenly shut down. Despite being plugged into the adaptor, the laptop showed a glowing white light beside the USBC port. When attempting to power it on using the designated keys, the laptop did not respond. Upon pressing the power button, the power indicator blinked for 2 seconds, but the laptop remained unresponsive.

I have already attempted troubleshooting by unplugging all devices and adaptors, holding down the power button for 15 seconds, yet the issue persists. I have several questions:

  1. Does this behavior indicate a depleted battery that requires replacement?
  2. Can the battery be replaced by the user?
  3. What is the cost of a replacement battery?
  4. Could you provide the specific model details for the battery replacement?
  5. What is the associated labor cost for replacing the battery?

Your prompt assistance in addressing these concerns would be greatly appreciated.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.