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HP Laptop 15-bs0xx
Microsoft Windows 10 (64-bit)

The windows was pre installed with the laptop. I have installed a recent update and then it went into infinite loop saying 'attempting to recover installation'  and 'Undoing changes made to your computer "

I tried to get into recovery environment but couldn't. 

I tried using recovery drive but it is not taking to boot system. 

I also want to get my windows product key so that I can reinstall Windows And I also don't know the language it was having. 

2 REPLIES 2
HP Recommended

@Ritesh_kumar 

IF you create HP Recovery Media, it will read the product key and you will not need to enter it.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Hello sir,

 

Greetings of the day! 

I have already recovered the windows using recovery drive before visiting to your answer.

Yes,  I did not  need to use Windows product key. 

Thanks for answering. 

 

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