Automatic Repair

[Nekebra]

the other day i went to use my computer and the mouse was loading i tried pressing ctrl, alt, and the power button to turn it off and it wouldn't work it says my device ran into a problem and needs to restart then it says my PC did not start correctly if i go to advanced options and try to continue to windows 10 it doesn't work  if i try to troubleshoot it it still won't work when i try to reset the pc it says additional free space is needed on the drive where windows is installed. it tells me to free up space and try again later it says windows takes up all the storage space on my computer 

[Raj_05]

Hi @Nekebra,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

This is happening because Windows cannot start/boot. It may be caused due to hardware problem (e.g. your HDD or RAM) or it may be caused by a faulty Windows Update, some other faulty update/driver, corrupted bootloader / Boot Configuration Data in Windows, etc...

1. Try hard restart/hard reset.

Press the power on button on your PC and hold it for about 5-10 seconds until your computer powers off completely.

Remove and unplug any external peripherals and accessories.

Press once the power-on button to turn on the PC and wait if it will start now. Wait...

If it still fails to load properly, go ahead with the next steps

2. Perform some basic hardware checks to rule out hardware problem
 

Please, shutdown the computer using the power button (press and hold for a few seconds until PC powers off)

Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open an HP Startup Menu

Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware components for issues (do it just in case). Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

Let me know the test results. If the tests pass without issues, continue. If not, please, let me know

3. Repeat steps 1-2 above but when HP Startup menu opens, please choose F11 for System Recovery options.

The computer should boot from its recovery partition to open you various recovery options. Note, that the F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have plenty of options to choose from. Every HP computer comes with a recovery partition present to assist in tough moments.

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

http://support.hp.com/us-en/document/c03327545#AbT5 

I hope this helps. 

Take care and have a good day.

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Alden4
HP Support