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‎12-05-2020 05:59 AM

HP Recommended
Product: Pavilion power
Operating System: Microsoft Windows 10 (64-bit)

Hi, during a driver’s update my computer blocked, i waited enought time but then i tried to restart the computer. Now it say that the computer doesn’t restart correctly and when i try to restart from a restore point it ask me a password of an hp account that i diden’t have. How can i do?

1 REPLY 1

‎12-06-2020 11:40 AM

HP Recommended

@Luca_P 

Sorry, but your post is confusing ...

 

Your thread heading indicates you are in an Automatic Repair loop -- but when that happens, you can't get to the desktop to run anything.

 

But your comments say that you are trying to do a System Restore -- which you do from a desktop.



I am a volunteer and I do not work for, nor represent, HP
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