Automatic restart while playing games

[pavanmanne]

My laptop HP Pavilion Gaming - 15-ec0101ax keeps on rebooting unexpectedly While playing high end games like gta 5 etc. After restart .Laptop Fans are Running high speed and stops. But Game is Continued  .(*Game is not closed) .I try several methods to fix the problem like : Disable auto restarting ,Reinstall os and update graphic drivers But Still Problem is not resolved. Please Solve my Problem Thank you,

[Yash_chaudhary1 · Accepted solution]

it happens with me as well i have the same laptop it just keeps on going to locking screen and shuts down automatically and the game still runs it happens within 5 min of opening any game.

[Echo_Lake]

@pavanmanne @Yash_chaudhary1

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, let's check whether the computer might be infected by a virus or malware.

Step 1: Turn on a firewall

1. Using the search box on the taskbar, search for and open Control Panel.

2. Make sure View by is set to Category.

3. Click System and Security.

   

4. Select Security and Maintenance from the list.

   

5. Check the message under Review recent messages and resolve problems.

   • If the message is No issues have been detected by Security and Maintenance, security settings are up to date.

   • If a security alert displays, click Turn on now to activate the firewall.

     

Step 2: Check your virus scanner software for correct configuration:

Open the security software by clicking the software icon on the system tray area of the Windows taskbar.

1. Move the mouse pointer along the lower right corner of the Windows desktop, hover over the icons near the clock, and then read the text above each icon to find the security software icon. You might need to expand the system tray to display hidden icons.

   

2. Right-click the security icon to open the security software and examine more options.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

[Yash_chaudhary1]

it didnt help my firewall were active with"no issues were detected by security and maintenance"

[Yash_chaudhary1]

its the bios my thermals are in high 80's whenever i play any game.

[Echo_Lake]

@pavanmanne

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.