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‎10-03-2020 08:05 AM

HP Recommended
Product: 17-BY3613DX
Operating System: Microsoft Windows 10 in S Mode

New (6 weeks from purchase) laptop (product no. 3C310UA), no hardware or software changes since new except installation of Microsoft Office (via disk with MS authorization code), running well via wireless connection.  Message popped up on screen saying bios update required from HP and would be done at next power off.  Message box included no option to "accept/not accept" or any other opportunity to reject.  At next power off/on, notebook would not boot correctly, in spite of numerous attempts.  

My options?

1 REPLY 1

‎10-05-2020 10:47 AM

HP Recommended

@OldDog3, Welcome to the HP Support Community!

 

Let us perform a reset and a BIOS recovery on the computer.

 

Kindly follow the steps mentioned in this document to resolve this issue. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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