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‎03-11-2017 05:40 AM - edited ‎03-11-2017 05:42 AM

HP Recommended
Product: PAVILION DV9815NR
Operating System: Microsoft Windows 10 (64-bit)

AFTER INSTALL OF WINDOWS 10 FROM WINDOWS 7 i HAVE 2 BASE SYSTEM DEVICE DRIVER   AND 1 COPROCESSOR DRIVER

MISSING.  PLEAS ANY HELP IS APPRECIATED . AND THANKYOU IN ADVANCE.

 

HARDWARE ID FOR 1ST ONE IS,     PCI\VEN_1180&DEV_0592&SUBSYS_30CF103C&REV_12

                                                                   PCI\VEN_1180&DEV_0592&SUBSYS_30CF103C  

                                                                   PCI\VEN_1180&DEV_0592&CC_088000

                                                                   PCI\VEN_1180&DEV_0592&CC_0880

 

THE 2ND IS                                             PCI\VEN_1180&DEV_0843&SUBSYS_30CF103C&REV_12 

                                                                    PCI\VEN_1180&DEV_0843&SUBSYS_30CF103C

                                                                    PCI\VEN_1180&DEV_0843&CC_088000 

                                                                    PCI\VEN_1180&DEV_0843&CC_0880

 

 

THE COPROCESSOR IS                      PCI\VEN_10DE&DEV_0543&SUBSYS_30CF103C&REV_A2 

                                                                  PCI\VEN_10DE&DEV_0543&SUBSYS_30CF103C   

                                                                  PCI\VEN_10DE&DEV_0543&CC_084000

                                                                  PCI\VEN_10DE&DEV_0543&CC_0840

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-11-2017 06:50 AM

HP Recommended

Hi:

 

You need these drivers...

 

Base system devices:

 

This package contains the driver for the Ricoh 5-in-1 Card Reader for the supported notebook models and operating systems.

 

http://ftp.hp.com/pub/softlib/software9/COL19729/ob-55777-1/sp37726.exe

 

Coprocessor:  This driver has to be manually installed as follows...

 

Download and run this file.  It will most likely not install the driver automatically.

 

This package provides the driver for the NVIDIA nForce AR Chipset in the supported notebook models and operating systems.

 

http://ftp.hp.com/pub/softpaq/sp37501-38000/sp37730.exe

 

Go to the device manager, and click on the coprocessor device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp37730.

 

Make sure the Include Subfolders box is checked and the driver should install.

 

Then restart the PC.

View solution in original post

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3 REPLIES 3

‎03-11-2017 06:50 AM

HP Recommended

Hi:

 

You need these drivers...

 

Base system devices:

 

This package contains the driver for the Ricoh 5-in-1 Card Reader for the supported notebook models and operating systems.

 

http://ftp.hp.com/pub/softlib/software9/COL19729/ob-55777-1/sp37726.exe

 

Coprocessor:  This driver has to be manually installed as follows...

 

Download and run this file.  It will most likely not install the driver automatically.

 

This package provides the driver for the NVIDIA nForce AR Chipset in the supported notebook models and operating systems.

 

http://ftp.hp.com/pub/softpaq/sp37501-38000/sp37730.exe

 

Go to the device manager, and click on the coprocessor device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp37730.

 

Make sure the Include Subfolders box is checked and the driver should install.

 

Then restart the PC.

Was this reply helpful? Yes No

‎03-12-2017 04:06 AM

HP Recommended

Thank you! Thank you! Thank you!   YES IT WORKED! 1 more question if you would please ....... for sum reason the system is not finding my cd/dvd player! any thoughts?

Was this reply helpful? Yes No

‎03-12-2017 06:50 AM

HP Recommended

You're very welcome.

 

See if performing each of the resolution steps from the link below resolves the problem.

 

When the DVD drive is completely missing from 'This PC' or the device manager, normally Resolution 6 resolves the problem.  But try them all.

 

https://support.microsoft.com/en-us/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or...

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