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DEV122
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BATEERY

BATTERY PROBLEMS

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BATEERY

@DEV122

Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Did you try another charger or battery?
  • Does the notebook shut down immediately (right after you unplug the charger)?
  • Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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