BIG PROBLEM to reset to factory

[tpalsl125]

Hello hp Community,

I bought a laptop dv7-6143cl on ebay. But old owner installed windows 7 ultimate and made 2 partitions. He didn't use hp origin OS. So I tried to reset to factory settings but I didn't find a result which is familiar with my case. I googled already there is only what I should have hp recovery manager. So I found that in here and tried to install it but I got an error message that pops up "This softpaq will not be installed because HP Recovery Manager cannt be found in your system.". I spent all day long because of this... I would like to reset my laptop to factory setting COMPLETELY. It doesn't matter of OS or partitions. Please, help me to solve this.

Thank you for any answers!!

[WAWood · Accepted solution]

@tpalsl125 

There is probably no way NOW to do the factory reset.  The original owner repartitioned the laptop and that removed or corrupted the recovery partition -- which you now, can not recreate.  It will do no good having HP Recovery Manager without tht partition being intact.

In addition, HP does provide a cloud recovery option, but that is only for PCs manufactured since 2016 and yours is a lot older than that.

Issue like this are why I advise folks against buying used laptops.

Your only recourse now would be to download Window 10 from Microsoft, make install media from that, and install that.  It will NOT, however, install HP drivers but instead, only generic drivers that MS provides.