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‎12-24-2017 08:31 AM

HP Recommended
Product: HP 15-bs020wm
Operating System: Microsoft Windows 10 (64-bit)
Brand new laptop (11/23/2017) working just fine up until 3 days ago. I turned it on and it stated BIOS Failed Recovery and it starts a countdown. Once it reaches 0 it just goes black and starts all over again. When I purchased the laptop I did make a USB System Recovery flash drive. I am wondering if I can use this to solve the problem but, if I do will it wipe out all of my personal files? If it does wipe out all of my personal files is there a way to retrieve them before using the USB System Recovery Flash Drive?
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‎12-25-2017 05:35 PM

HP Recommended
Thank you Cheryl. I already have a case initiated and a box being mailed out. Just thought I might be able to utilize the USB System Recovery Flash drive.

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‎12-24-2017 10:32 PM

HP Recommended

System Recovery will not recover from a failed BIOS. This is at the motherboard level. Contact HP for warranty service.

https://support.hp.com/us-en/contact-hp/product/HP-15-bs000-Laptop-PC/15551412/model/18161291

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‎12-25-2017 05:35 PM

HP Recommended
Thank you Cheryl. I already have a case initiated and a box being mailed out. Just thought I might be able to utilize the USB System Recovery Flash drive.
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