-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- BIOS Password reset

Create an account on the HP Community to personalize your profile and ask a question
09-12-2017
01:51 AM
- last edited on
09-12-2017
09:50 AM
by
kevin-t
Just bought a used notebook PC. When trying to access BIOS I see that it's password protected. Entering the password 3 times brings me to the on screen keyboard and then it says I can only reboot from the power button.
Tried Mazzif's bios pass reset utility here: http://forums.mydigitallife.info/threads/49497-HP-Probook-Elitebook-BIOS-Password-Reset-Utility
It fails with message: failed to set tpm error code 87
Unable to contact hp for generating smc.bin at http://www8.hp.com/us/en/contact-hp/ww-contact-us.html?jumpid=reg_r1002_usen_c-001_title_r0003, says it is 'Unable to determine warranty status'
SN: [edited]
Product: WT215ES#ABD
UUID: 607035FA3313E011B7C72081BF0CC096
Solved! Go to Solution.
Accepted Solutions
09-12-2017 02:34 PM - edited 09-12-2017 02:36 PM
Worked using Mazzif's utility after all. Although my model looks supported at #1, had to use option #5 - Shotgun instead.
09-21-2018 12:04 AM
Mazzif worked but not good I tested on the elitebook 8440P and Probook 6440B worked fine both ..... but one problem is the computer does not charge the battery anymore .... it's plugged and charging but the battery will never be charged ... thank you if you can fix it too otherwise works fine with unlocking.