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Locked

‎10-26-2016 07:11 AM

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)

I sold a lot of 32 HP ProBook 6560b and HP Compaq Pro 6200 Microtowers and all of the machines were wiped, but the customer called and said they cannot get past the BIOS password.  My company did not set a BIOS password, so i'm not sure how he can bypass it or where to reset it.  The client is in Canda so I can't physically touch the machines but I would like to help him if possible.  Can the BIOS password be reset?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2016 07:35 AM

HP Recommended

@Tribbles3206

 

This is for the 6200.

 

http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c04224518-1.pdf

 

Page 303.

 

This is for the 6560b.

 

Contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

 http://welcome.hp.com/country/w1/en/contact_us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Or download these files.

 

https://www.dropbox.com/sh/zu4kdgxm052l87d/AAAMi-kfX4AVH8oTCbsOM4X9a?dl=0

 

Insert clean USB flash drive.

 

Then run USB Image tool.

 

Choose the flash drive then click on RESTORE.

 

After restore remove flash drive.

 

Insert flash drive into locked laptop and boot. ”If HDD is installed remove before booting.”

 

At C:\OUTPUT   type CD.. “Then hit enter”

 

Type HPBR   “Then hit enter”

 

First thing is to save your settings.

 

Select #3 re-program.

 

Press “S” to save system information.

 

Type HPBR and hit enter.

 

Since your model is not listed select “SHOTGUN.”

 

After reboot repeat “SHOTGUN” a second time.

 

Let me know the result so I can update my list.

 

Some instructions here. “If you cannot boot from USB there are instructions to make a bootable HDD.”

 

http://mazzifsoftware.blogspot.com/2014/01/hp-bios​​-unlock-for-dos.html

 

More help here.

http://forums.mydigitallife.info/threads/49497-HP-Probook-Elitebook-BIOS-Password-Reset-Utility?s=ad...

 

REO

 

I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎10-26-2016 07:35 AM

HP Recommended

@Tribbles3206

 

This is for the 6200.

 

http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c04224518-1.pdf

 

Page 303.

 

This is for the 6560b.

 

Contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

 http://welcome.hp.com/country/w1/en/contact_us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Or download these files.

 

https://www.dropbox.com/sh/zu4kdgxm052l87d/AAAMi-kfX4AVH8oTCbsOM4X9a?dl=0

 

Insert clean USB flash drive.

 

Then run USB Image tool.

 

Choose the flash drive then click on RESTORE.

 

After restore remove flash drive.

 

Insert flash drive into locked laptop and boot. ”If HDD is installed remove before booting.”

 

At C:\OUTPUT   type CD.. “Then hit enter”

 

Type HPBR   “Then hit enter”

 

First thing is to save your settings.

 

Select #3 re-program.

 

Press “S” to save system information.

 

Type HPBR and hit enter.

 

Since your model is not listed select “SHOTGUN.”

 

After reboot repeat “SHOTGUN” a second time.

 

Let me know the result so I can update my list.

 

Some instructions here. “If you cannot boot from USB there are instructions to make a bootable HDD.”

 

http://mazzifsoftware.blogspot.com/2014/01/hp-bios​​-unlock-for-dos.html

 

More help here.

http://forums.mydigitallife.info/threads/49497-HP-Probook-Elitebook-BIOS-Password-Reset-Utility?s=ad...

 

REO

 

I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.

Was this reply helpful? Yes No

‎10-26-2016 07:57 AM

HP Recommended

Thanks REO51ST for replying so quickly.   I will see if it works.

 

Was this reply helpful? Yes No

‎10-27-2016 07:50 AM

HP Recommended

It worked, i just wanted to let you know.

Was this reply helpful? Yes No

‎10-27-2016 07:53 AM

HP Recommended

Your very welcome @Tribbles3206

 

REO

Was this reply helpful? Yes No
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