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‎12-01-2018 02:33 AM

HP Recommended
Product: HP EliteBook 820 G3
Operating System: Microsoft Windows 8.1 (64-bit)

Hi can i get bios password file can boot coz forgotten when not used it for so longtime i need reinstall windos model is HP EliteBook 820 G3

1 person had the same question
1 REPLY 1

‎12-01-2018 02:45 AM

HP Recommended

Welcome to the HP Support Community @SePhiRoT1971

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

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