BIOS-Rollback

[CH-Chris]

Hi

Just updated my HP-Notebook to the latest BIOS F.11

Since then the fans have been louder than before. A Desaster and it's not possible to roll back to BIOS F.10, because it's locked by HP.

Please fix this annoyoing fan-activity.

It feels like beeing in the stone age with HP-Notebooks.

Thanks

[WAWood]

@CH-Chris 

Sorry, but we have no access to your PC, so there is nothing we can do to reset the BIOS for you.

Since Rollback is apparently not possible, you would have to take the laptop into ah HP Service Center to see what they can do for you.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

[CH-Chris]

Thank you for your reply.
Very important first. Anyone who is sensitive to noise should not install the F.11 BIOS-Update. The already terribly noisy fans then work even more than before. A rollback to version F.10 is blocked by HP! This is confirmed by a HP-Supporter. But the old BIOS-Versions are offered for download.
Is HP trying to make fun of its customers?
Unfortunately there is no service center in Switzerland, only for Samsung printers ?!
All in all, an extremely unsatisfactory situation with HP.
For example: A replacement fan for the Pavilion 15-cs3907nz cannot be ordered from the HP homepage. There are shops offering one fan (there are two in this device) for over 60 Dollars. This is theft. It only costs a few dollars to make.
Second expample: Chipset-Drivers on HPs support-site are available for Win 10 1903 and 1909. We have Windows 10 Version 2004, not since yesterday.
A colleague who works in the IT department of the world's most famous Swiss chocolate manufacturer is still waiting for my assessment as an IT-Supporter of my HP notebook.
At the moment I really can't recommend HP with a clear conscience and would advise her against purchasing HP products for the company.
I am aware that the HP Pavilion 15-cs3907 is not a business device. But I am currently experiencing a computer manufacturer from whom I expected a lot more than an extremely noisy device at low load. The support-staff is friendly, but does not realy help.

Kind Regards

Chris

[WAWood]

@CH-Chris 

I recently discovered this Samsung-Printers-only problem trying to help a customer in Italy -- so I sent this "up the chain" to HP but have heard nothing back.

Personally, I can not believe that in all of Switzerland and Italy, HP does not even have one Service Center that deals with laptop issues -- and prefer to think it is a support website issue.  But from the customer's perspective, this distinction does not matter.  If you can't get support, it really does not matter why not.

And, I have no explanation for the BIOS rollback issue -- although I have seen this be a problem in lots of cases.

Sorry I could not be of more help.