BIOS UPDATE Failure

[fjgms]

Hello,

I have an ENVY 17-J006ED Notebook; Bought in december 2014. On the HP website there was the advice to update the BIOS. I downloaded file SP76843.exe. I run the app directly from Windows; so I did not create an USB-drive. I had the idea that the update went well.

The computer restarted, but I got a black screen. Some times the light of the Caps Lock key blinks two times.

In this forum I found the following solution:

So what I did was I formatted a USB as fat32 and named it HP_TOOLS and downloaded latest bios installation exe file. Drag the .fd file you want to the download exe file. Click next and there will be 3 options. Select the one with install to USB device (removeable media) the continue with it. It will create subfolders and insert the bios file in right place. It will be converted to a different format (bios file will be decrypted). The mentioned steps were done by a different computer. Take battery out of the corrupted laptop and hold down power button for 10 or more seconds. This will reset any active voltages. Don't replace the battery but plug the USB in and plug it in to the power. Now hold down Windows key and 'B' key together and the power button. Keep holding the three buttons until the CAPS lock led blinks once. Release power button and keep holding Windows + B keys together until CAPS lock led starts blinking consistently. Wait few seconds and it will automatically bootup via USB into bios recovery screen.

I followed these instructions. It did not work.

Please, help me

Frans Somers

[DavidSMP · Accepted solution]

Hi @fjgms,

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that your notebook does not work after a recent bios update. It will be a delight to assist you here.

A commendable job was done by trying such copious troubleshooting steps like a hardcore technician. You have done awesome troubleshooting before posting your question in the HP forums. It is always a great pleasure to work with tech-savvy and technically sound customers like you. Kudos to you for that. I am amazed at your technical skills and levels of technical knowledge.

Please do a hard reset first. Then connect the battery and the charger. Please  ensure that  the computer is still powered down. Remove the USB flash drive. Then press and hold the Windows Key and the letter "B" together along with the power button for about 5 seconds. It should start the bios roll back automatically. Follow the on-screen instructions. If this does not work then we have a problem.

The computer’s bios may be corrupted. The motherboard may need to be replaced or the situation corrected at the service center. Hence, please visit this link to contact Phone Support: http://hp.com/contacthp  

 I genuinely hope things work great and the issue gets resolved without hassles. Hope this helps. Please keep me informed. To simply say thanks, please click the "Thumbs Up" button to appreciate my efforts. If this helps, please mark this as “Accepted Solution”.

Take care now and do have a blessed week ahead.

[fjgms]

Hello DavidSMP,

I followed your instructions and it worked.

Thank you.

Regards,

Frans Somers

[DavidSMP]

Hi @fjgms,

Thanks for your wonderful response. I am really really happy for you. I hope the computer works grat and lasts you for a long time. It has been a genuine privilege to share this platform with a competent tech-savvy customer like you. Hats off to you for that.

To simply say thanks, please click the "Thumbs Up" button to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution”.

Take care now and do have a blessed week ahead.